B-TRNSFRMD

B-TRNSFRMD is a boutique consulting firm focused on agile Experience Transformation Solutions in four focus areas - Omnichannel CX, Cloud Contact Centers, ITSM Modernization, and Customer Analytics. We bring a 360-degree, value-driven approach to Digital transformation through Transformation Design, Service Reengineering, and Agile Technology Implementation. Clients have experienced increased Revenue, CSAT, Agent efficiency, and reduced interaction costs and risk through our integrated solutions.

We are Consulting and implementation Partners for ServiceNow, Freshdesk, Freshworks, NICE CXONE, Genesys, and Five9.